Terms and Conditions
Last updated: January 2026. These Terms and Conditions (“Terms”) govern your access to and use of the Vocom website, platform, products, and services (collectively, the “Services”), operated by Vocom (“Vocom”, “we”, “us”, or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. About Vocom: Vocom provides AI-powered tools, agents, and automation solutions designed to help telecom, enterprise, logistics, and large commercial organisations improve operational efficiency, decision-making, and service performance.
2. Eligibility and Authority: You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the organisation you represent. If you use the Services on behalf of an organisation, you confirm that you are authorised to bind that organisation.
3. Use of the Services: You agree to use the Services only for lawful business purposes and in accordance with these Terms. You must not use the Services in a way that violates any applicable law or regulation; attempt to gain unauthorised access to systems, data, or networks; interfere with or disrupt the integrity or performance; or reverse engineer, copy, or resell the Services unless expressly permitted by Vocom. Vocom reserves the right to suspend or terminate access if misuse is suspected.
4. AI Outputs and Limitations: The Services may include AI-generated insights, recommendations, or automation. These outputs are provided for informational and operational support purposes only and should not be relied upon as legal, financial, or regulatory advice. Users remain responsible for reviewing AI outputs, decision-making, and regulatory compliance. Vocom does not guarantee that AI outputs will be error-free, complete, or suitable for all use cases.
5. Accounts and Security: If an account is required, you are responsible for maintaining the confidentiality of login credentials and all activity under your account. Notify Vocom of any unauthorised use or breach promptly.
6. Intellectual Property: All content, software, models, trademarks, and materials are owned by or licensed to Vocom. No rights are granted except as expressly permitted. Feedback may be used by Vocom without restriction.
7. Third-Party Services: The Services may integrate with or rely on third-party tools. Vocom is not responsible for third-party services, and their use is governed by their own terms.
8. Fees and Payment (If Applicable): Certain Services may be subject to fees under a separate agreement. Failure to pay may result in suspension or termination.
9. Confidentiality: Protect confidential information and use it only as needed for the Services unless disclosure is required by law.
10. Disclaimers: The Services are provided “as is”. Vocom disclaims all warranties as allowed by law.
11. Limitation of Liability: Vocom is not liable for indirect, special, or consequential losses nor loss of profits, data, or business. Total liability is capped at amounts paid by you in the 12 months preceding the claim.
12. Indemnification: You agree to indemnify Vocom for claims/damages arising from your use of the Services or violations of these Terms.
13. Termination: Vocom may suspend/terminate access for breach. Rights end upon termination.
14. Governing Law: These Terms are governed by the laws of England and Wales.
15. Changes: Vocom may update these Terms; continued use indicates acceptance.
16. Contact: For questions, contact Vocom via the website.
Privacy Policy
Last updated: January 2026. This Privacy Policy explains how Vocom collects, uses, and protects personal data when you use our website and Services.
1. Information We Collect: We may collect contact details, account and login info, usage data, technical data (IP, browser/device), and communications. Sensitive data is not intentionally collected unless required.
2. How We Use Information: Personal data is used to provide and operate Services, improve security/performance, communicate updates/support, comply with legal obligations, and protect against misuse/fraud.
3. Legal Basis: Where relevant, we process data based on contract performance, legitimate business interests, legal obligations, or your consent.
4. Data Sharing: Data may be shared with trusted service partners and authorities as required by law, but is not sold.
5. International Transfers: Data may be processed or stored outside your country; we use appropriate safeguards when required.
6. Data Retention: Personal data is kept only as long as needed unless longer retention is required.
7. Security: Vocom uses reasonable technical and organizational measures but cannot guarantee absolute security.
8. Your Rights: Depending on your location, you may access, correct, delete, or restrict your data, or withdraw consent. Requests may be made via the website.
9. Cookies and Tracking: Vocom may use cookies to improve user experience and analyse usage. They can be controlled via your browser.
10. Third-Party Links: The website may link to third-party sites; Vocom is not responsible for their practices/content.
11. Changes: Updates will be posted here with a revised date.
12. Contact: For privacy questions, contact Vocom via the website.
